Operations Specialist

Team: Care Coordination
Location: Chicago/Remote

The Operations Specialist is a member of the SonarMD Care Coordination team. This position will assist the Lead Care Coordinator to evaluate, determine, and optimize a patient’s care pathway based on our Care Coordination Protocols. This is a patient advocate role, the Operations Specialist does not provide clinical care. This position is a great fit for those who have strong communication skills, critical thinking, are detail oriented and have a team player attitude.

About SonarMD

SonarMD is a venture-backed, high growth startup that contracts with payers and works directly with sub-specialists in their network to provide value-based care for patients with chronic conditions. We regularly ping patients with clinical questions they can respond to quickly via secure text, email or a phone call. We use their responses to generate a numerical value that correlates with symptom intensity, called a Sonar Score, which we track over time to detect which patients are at risk of sudden decline. We’ve proven we can reduce ER visits by more than two-thirds and hospitalizations by more than half, saving health plans more than 15% per member per year.

Here is what we are looking for:

Associate or Bachelor’s degree in Communications or Health Care delivery (Or GED with experience in a healthcare setting)
Excellent communication skills both written (text) and verbal (phone calls)
Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing and fast-paced environment
Ability to follow protocols and procedures
Strong problem-solving skills
Detail oriented with ability to look at the bigger picture
Empathy

In this position you will:

Work closely with Sonar product and clinical staff as well as patients on a one-on-one basis
Communicate with patients via text to set up care phone calls or to encourage patients to complete their monthly Sonar Assessment
Evaluate patients based on our clinical protocols to determine care pathway
Document information shared by patients about their condition and communicate with patient’s team of medical professionals based on our protocols and in a timely manner
Collaborate with the Patient Engagement team to develop a valuable patient experience
Provide valuable feedback to the product team regarding opportunities for enhancements to the care coordination and triage process
Monitor and analyze reports as well as customer experience to identify needs to help optimize day to day activities and improve operations

Apply for this position if you are:

Mature, patient, and great with people
Self-starter, motivated to look beyond daily tasks and find areas of improvement
A team player, willing to collaborate and work with others
Able to communicate well with patients
Savvy at texting multiple people at once

Do not apply for this position if you:

Do not like talking to people on a daily basis
Would feel uncomfortable talking to people about their IBD symptoms