Team: Care Coordination
The Operations Specialist is a member of the SonarMD Care Coordination team. This position will assist the Lead Care Coordinator to evaluate, determine, and optimize a patient’s care pathway based on our Care Coordination Protocols. This is a patient advocate role, the Operations Specialist does not provide clinical care. This position is a great fit for those who have strong communication skills, critical thinking, are detail oriented and have a team player attitude.
SonarMD is a venture-backed, high growth startup that contracts with payers and works directly with sub-specialists in their network to provide value-based care for patients with chronic conditions. We regularly ping patients with clinical questions they can respond to quickly via secure text, email or a phone call. We use their responses to generate a numerical value that correlates with symptom intensity, called a Sonar Score, which we track over time to detect which patients are at risk of sudden decline. We’ve proven we can reduce ER visits by more than two-thirds and hospitalizations by more than half, saving health plans more than 15% per member per year.