Operations Specialist – Remote

Operations Team

The Operations Specialist is a member of the SonarMD Patient Engagement team. This position will assist the Director of Operations to build, evaluate, and optimize a patient’s care pathway based on SonarMD Protocols. This is a patient advocate role; the Operations Specialist does not provide clinical care. This position is a great fit for those who have strong communication skills and are critical-thinking, detail-oriented team players.

About SonarMD

SonarMD is a venture-backed, high growth startup that contracts with payers and works directly with sub-specialists in their networks to provide value-based care for patients with chronic conditions. We regularly ping patients with clinical questions they can respond to quickly via secure text, email, or a phone call. We use their responses to generate a numerical value that correlates with symptom intensity, called a Sonar Score, which we track over time to detect which patients are at risk of sudden decline. We’ve proven we can reduce ER visits by more than two-thirds and hospitalizations by more than half, saving health plans more than 15% per member per year.

Here is what we are looking for:

  • Bachelor’s or Associate degree in Communications or Health Care delivery
  • Excellent communication skills both written (text) and verbal (phone calls)
  • Empathy and understanding for the burden patients face, while helping them manage their condition
  • Ability to work responsibly – both independently and collaboratively as needed – in an ever-changing, fast-paced environment
  • Ability to follow protocols and procedures
  • Strong problem-solving skills
  • Attention to detail and ability to recognize process improvement opportunities
  • Ability to recognize when an issue needs to be escalated

In this position, you will:

  • Work closely with patients and practice staff on a one-on-one basis
  • Communicate with patients via text to set up care phone calls and/or encourage patients to complete their monthly Sonar Health Assessment
  • Evaluate patients based on our clinical protocols to determine their care pathways
  • Document information shared by patients about their condition, and communicate in a timely manner with patient’s team of medical professionals based on our protocols
  • Collaborate with the Patient Engagement team to develop a valuable patient experience
  • Create valuable content and communications to improve patient engagement rates
  • Review effectiveness of patient campaigns and adjust campaigns accordingly
  • Configure patient campaigns within internal SonarMD platform
  • Assist Practice and Payer Account Managers on customer-facing operations

Apply for this position if you are:

  • Great with people
  • A self-starter who is motivated to look beyond daily tasks and identify areas of improvement
  • A team player who is willing to collaborate and work with others
  • Someone who finds energy through communication with people
  • Savvy, efficient, and a strong multitasker
  • Resourceful and a “doer”

Do not apply for this position if you:

  • Do not like talking to people every day
  • Would feel uncomfortable talking to people about their gastrointestinal symptoms
  • Are uncomfortable collaborating with your co-workers in a virtual environment
  • Need concrete policies and procedures to guide your decision-making

Please be sure to submit a resume and cover letter as part of your application. We’re looking forward to hearing from you!

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