Recently, your health plan made the decision to end the program of supported services provided to you by SonarMD in collaboration with your GI provider. As a result, we will no longer be able to provide you with the tools and care team that helped you track your GI symptoms and share those with your GI provider.

We want to assure you that we recognize the disruption and frustration you feel and wanted very much to continue to support you through your GI journey. We loved working on behalf of you and in partnership with your GI practice. And lastly, we want to reiterate: your provider’s commitment to your health and access to care from the practice will not change.

What Changes?

  • You will no longer receive a monthly health assessment from SonarMD on behalf of your GI provider.
  • SonarMD will no longer track your symptoms and share updates with your GI provider.
  • You will no longer be able to communicate to your provider through SonarMD Care team.
  • If you participate in programs like Happy or Rise, these services will no longer be available through SonarMD

Beginning 1/1/2023:

  • For any non-emergency needs, please reach out to your GI practice.
  • For program questions, please contact Customer Service at Blue Cross Blue Shield: 1 (800) 355-2583.

As always, if you have an emergency, please call 911.

It has been a pleasure supporting you.

Thank you,


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