Team: Customer Success/Growth and Engagement
Location: Chicago, IL
SonarMD is looking for a new person to join the innovative, customer-focused and organized Customer Success team. This person will have strong interpersonal and project management skills and will be an important early contributor to ensuring that the Customer Success team delivers on payer and provider customer obligations. This person will utilize data to report on successful usage of the SonarMD System and will accordingly provide information that helps drive behaviors with the provider customers that ensure a successful outcome of SonarMD System patients. Position is located in Chicago, IL.
Support Payer Customers with the SonarMD System: You play an instrumental role in the success and happiness of our payer customers. This means facilitating regular communications, providing education where appropriate, tracking use and performance of the system and serving as a trusted advisor as they seek to maximize the return on the program. In this role, this means you will need to:
Lead Internal Operations Efforts: As a growing SaaS business, SonarMD requires constant communication and coordination between the Product team and the Customer team. Additionally, there are several areas of growth that require review of data and technology aptitude. In this role, this means you will need to:
Contribute to Ongoing Patient Engagement: After spending time with our Payers and interfacing with our product team, you will be a member of the patient engagement team within SonarMD. In this role, this means you will need to:
SonarMD is a care coordination and therapeutic optimization solution for high-beta conditions. SonarMD contracts with payers and works directly with sub-specialists in their network to provide better care for patients with high-beta conditions. We use a combination of technology and clinical staff to connect with patients, calculate risk, and coordinate care.
Connect: We regularly ping patients with clinical questions they can respond to quickly via secure text, email or phone call.
Calculate: We use their responses to generate a numerical value that correlates with symptom intensity, called a Sonar Score, which we track over time to detect which patients are at risk of sudden decline.
Coordinate: We organize patient care activities between patients and their specialist when intervention is needed, and we help to optimize the use of therapeutic pharmaceuticals.